OMG IT Works ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information you voluntarily provide to us when you request our services, contact us, or interact with our website. This includes:
- Personal Information: Your name, email address, phone number, and physical address
- Service Information: Details about the computer equipment or IT services you require
- Communication Data: Any messages, inquiries, or correspondence you send to us
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, deliver, and improve our computer repair and IT recycling services
- To respond to your inquiries and customer service requests
- To send service updates, confirmations, and important notices
- To schedule appointments and collections
- To process payments and invoicing
- To comply with legal obligations and regulations
- To maintain records for warranty and service history purposes
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and login information
- Understand how you use our website
- Improve website functionality and performance
- Track website analytics and user behaviour
You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Service records and customer information may be retained for legal, compliance, and warranty purposes. You may request deletion of your data at any time, subject to legal retention requirements.
6. Third-Party Sharing
We do not share, sell, or disclose your personal information to third parties. Your data is used exclusively by OMG IT Works to deliver our services and maintain customer relationships. We do not engage in data sharing with external organizations, marketing partners, or service providers outside of our direct operations.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of non-essential communications
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below.
8. GDPR Compliance
OMG IT Works complies with the General Data Protection Regulation (GDPR) and all applicable data protection laws. We process your personal information lawfully, fairly, and transparently, with your consent or as necessary to perform our services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us:
OMG IT Works
Cornwall, UK
Email: contact@omgitworks.co.uk
Phone: 01209 707016
We are committed to resolving any privacy concerns promptly and transparently.